Phone Call Analytics in Business Terms: The Facts

When detailing the benefits of phone call analytics with Google Analytics integration, it's often easy to fall into the trap of either preaching to the converted who already comprehend why this service is a good thing, while failing to clarify exactly what phone call analytics is for people who are encountering it for the first time. The purpose of this article is to demystify the process by which phone number tracking brings your company a significant increase in conversions and a greater degree of accuracy with your company's offline ad campaigns.

From the most pragmatic point of view, phone call analytics allows a company to confidently track and adapt your offline advertising campaign, and also to interpret data to ensure that the great number of offline-originated calls end up in conversions, just as one might control online conversions using web analytics. There are many aspects to a phone call analytics system, and many levels on which the data can be logically and effectively manipulated. However, in the case of this article, the most self-evident benefits of website telephone tracking will be discussed. First of all, let's explain how a company might use phone call analytics to monitor and adapt an ad campaign.

In a standard case of call tracking, the individual numbers generating calls are entered into the software so that they can be identified and the data from that specific number can be collected. For the entire call, the customer is entirely unaffected by the passing of the call through the software. Each call is recorded, and the advertising generating that call is collected as an individual piece of data distinguishable from other numbers in the same campaign. What this means is that numbers generating calls can be identified, and a company can see for itself which numbers are costing valuable advertising investment but are delivering no sales. Effectively, phone call analytics marks the end of wasted advertising investment that is being lost through the inability to track which conversions happen from which offline-generated calls.

A further grey-area of the awareness of a campaigns success is brought into focus with the implementation of phone call analytics - numbers that are generating calls but are failing to result in conversions can be identified and modified, and important changes to a campaign can be made swiftly and with minimal loss of advertising investment. Teething problems with a faulty ad campaign can be laborious and costly; call analytics simply minimizes the loss of investment, and the time it takes to identify and neutralize these problems.

The implementation of call analytics provides clear, practical data that cuts out the guess-work involved with lumped campaign data; with call tracking, keywords generating conversions can be distinguished from those failing to reach their potential - without call tracking, making potentially-costly decisions as to the performance of an offline ad campaign is not without this element of risk and guess-work. For SEO workers, call analytics makes it possible to prove to the client the validity of ad investment expenditure with exact statistics recorded in real time by the phone call analytics software. For an SEO, being able to prove just how work has benefited a client is becoming more and more necessary in order to stay competitive.

Call recording and e-mail notification for out-of-hours and missed calls can scoop up a tremendous amount of leads that would otherwise run totally cold. With a call analytics system, it is incredibly easy to follow up and recapture lost leads. As each call is logged and recorded, missed calls and out-of-hours calls no longer need to be a problem - many companies have been alarmed to find the amount of missed calls and out-of-hours calls they had been unable to pick up. Often with companies with very little manpower, a huge amount of conversions can be picked up by simply opening for business on a day previously thought to be generating no calls. Being able to recapture lost leads ensures no potential clients need be lost in the event of a mere missed call - whether a sale is £10 or £1000 per conversion, this aspect of call tracking is sure to dramatically boost your conversion ratio.

Hopefully this article has managed to explain in more detail the active benefits of phone call analytics, and various ways in which a call analytics system will serve to boost your conversion ratio. Though this article deals with the basic advantages of phone call analytics, the advent of Google Analytics integration with call tracking is currently huge news in the SEO/SEM sphere, so expect to hear a great deal more about the power of call tracking, whether you are an SEO worker, an online marketer, or are looking to develop your online sales presence.